The UPS Store

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Name: S**** L******
Date: 2022-10-21 09:06:22
Rating: 5
Comment: The girl there is very friendly and nice .

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Name: N**** H******
Date: 2021-01-22 16:11:49
Rating: 5
Comment: SUPER helpful and kind employees here. Made me want to move to Napa! All the stuff you would need at a UPS Store and very clean. Free easy parking in front.

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Name: n****** n****
Date: 2020-05-20 21:24:58
Rating: 5
Comment: Krista and Gabe are THE BEST. Their attitudes are always so sincere, helpful and calm.

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Name: R** H******
Date: 2019-12-27 20:03:09
Rating: 5
Comment: Great store and friendly staff. In and out quickly. Very easy getting things taken care of with no issues.

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Name: S***** M******
Date: 2019-09-09 16:41:32
Rating: 4
Comment: If you are close by and need to print anything, just email the file and they take care of it.Great service.

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Name: s***** b****
Date: 2018-03-06 22:19:59
Rating: 5
Comment: Ryan is a rock star. I have had so many problems printing, scanning, and downloading endless amounts of paperwork in the past few weeks. He could not have been more patient, kind, helpful and encouraging while helping me navigate these challenges. I now rented a box there and he walked me through all that also. He is just the best !!!

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Name: q****** c*****
Date: 2017-11-28 21:23:20
Rating: 5
Comment: We have been doing business with the UPS Store for many years, we have a mailbox there, so I am checking it constantly.. Through the years I have used the majority of options that this store has to offer.I have been very pleased with the manager Ryan, he always greets me with a smile and helps when needed. Not to mention he is a notary and always makes the process so easy. 5 stars across the board!!!

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Name: k**** g******
Date: 2017-11-28 17:08:04
Rating: 5
Comment: Super excellent service! Always greeted with a friendly hello

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Name: A**** K******
Date: 2017-11-28 17:01:07
Rating: 5
Comment: Ryan was very helpful!

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Name: M*** T*******
Date: 2017-11-28 16:57:29
Rating: 5
Comment: Really excellent service. Ryan especially provides consistent professional and friendly service.

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Name: C*** C******
Date: 2017-11-27 02:24:31
Rating: 5
Comment: We live in the country and have had our mail stolen, so have used this store for a mail box, lots of shipping and many copies. We have always been satisfied, however the new manager has made visiting absolutely pleasant. He is one of the most customer focused individuals I have ever met. He deserves 6 stars.

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Name: T*** C*********
Date: 2017-10-26 22:32:23
Rating: 5
Comment: Ryan and everyone at this UPS Store Ive known for years most of the men and women who have worked at this store always look out for the customer comes first. Thank You so very much. In Jesus Christ Services Wayne Morin Jr Calistoga.

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Name: J** A********
Date: 2017-10-09 05:40:43
Rating: 5
Comment: Great service, employees are kind and professional, they never fail to deliver, even for the smallest of jobs. Much nicer vibe than the place around the corner, and the wait is never as long!

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Name: B** K*****
Date: 2017-09-29 22:24:48
Rating: 5
Comment: This is my favorite place to ship items. I do a lot of shipping for business purposes and this UPS store handles all my needs. The service is extremely quick and all the employees have a great attitude. If you need a label for a package and you dont have a printer theyll print one for you, and if you email it ahead of time itll be ready for you when you get there. Thanks to all the employees who work there!

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Name: M****** M**************
Date: 2017-09-29 19:09:50
Rating: 5
Comment: Great service!

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Name: L**** D*
Date: 2017-09-22 22:11:10
Rating: 5
Comment: Helpful staff and great service. Ryan is a notary public, so it is a good place to have documents notarized.

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Name: L**** D***
Date: 2017-09-21 23:00:54
Rating: 5
Comment: Ryan the Notary is the best! Super helpful with all our pre-wedding paperwork, thank you!

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Name: K******* I*****
Date: 2017-09-21 23:00:07
Rating: 5
Comment: The team went above and beyond to assist me while I was working on a tedious laminating project. Ryan, the manager, was very detail oriented when assisting with my project! I will definitely be utilizing their services again!

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Name: P**** G*****
Date: 2017-09-21 00:04:19
Rating: 5
Comment: Great service and very professional team. Ryan is great he helps me every time I stop in for a notary.

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Name: M*** R********
Date: 2017-09-13 05:20:38
Rating: 5
Comment: Excellent customer service! Ryan, the manager, was very apologetic for the fax machine being out of order for my second visit in a row, so he faxed my documents from his phone for me and waived the entire bill. He also gave us a few pens to take home and an email address in case we needed a rush print job. Thats five star service, in my book!

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Name: E******** N********
Date: 2017-09-08 17:18:58
Rating: 5
Comment: Thank you, Ryan for making our drop-off so quick and easy! Well definitely be back.

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Name: J***** C***
Date: 2017-09-08 16:13:11
Rating: 5
Comment: Ryan, the Manager and Notary helped us get a document notarized with no problem!

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Name: N**** K*****
Date: 2017-09-08 00:35:03
Rating: 5
Comment: Ryan is very helpful when it come to all services including notary. $15 for each notarization.

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Name: S**** O*******
Date: 2017-09-06 00:38:33
Rating: 5
Comment: Heads up Napa! The UPS Store on School St has notary services Mon-Fri. Great service and at a great price. Cant be beat. Spread the word.

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Name: P******* P****
Date: 2017-09-05 20:54:51
Rating: 5
Comment: Ive had a box here for many years and Ryan always takes care of every detail A-Z!

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Name: N**** H*****
Date: 2017-09-05 00:17:27
Rating: 5
Comment: Ryan at the UPS Store in Napa has been very helpful in offering me information on what is the best way to ship things. Hes quick with information and very knowledgeable in his job. If I run into a problem, hes usually got the solution. Customer service is his number one priority, unlike MOST of corporate America. I hope his supervisor realizes what an asset he is to the store!

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Name: S****** S*******
Date: 2017-09-01 22:01:51
Rating: 5
Comment: Ive been coming to this store for 10 years. Its my office away from my office. Ryan the store manager is absolutely fabulous.... if your in need of notary services. Hes the guy to go to. And he is very customer friendly and go above and beyond to help with what ever you need ...

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Name: j*** L***
Date: 2017-08-29 01:40:02
Rating: 5
Comment: Yesterday I went to mail out 4 packages and Ryan came out to my car and helped me carry them in the store .. great customer service

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Name: S***** G** T*****
Date: 2017-08-28 18:18:04
Rating: 5
Comment: Joe was great and very efficient. Great experience getting my new mailbox. Thanks guys.

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Name: V*** B*****
Date: 2017-08-25 20:11:21
Rating: 5
Comment: Great service!! Thanks for all the help!!

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Name: e*** s*******
Date: 2017-08-25 17:42:08
Rating: 5
Comment: Ryan and his team do a great job down there keep that store running smoothly. Someones always there to greet you and take care of your shipping, quick service.

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Name: E***** S******
Date: 2017-08-24 23:42:10
Rating: 5
Comment: Had to get some paperwork notarized, so I went to this location. Ryan was friendly and the service was quick even though there was a line. Thanks, Ryan!

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Name: B* C******* C******
Date: 2017-08-24 23:25:36
Rating: 5
Comment: Ryan (the manager) is so awesome. He tries to help out any way by anwsering all my crazy questions. When I was there he was busy & was asked to do a notary - he maintained his pleasant smile & did not rush me out of there. They are all so nice.

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Name: S**** E*******
Date: 2017-08-24 23:24:25
Rating: 5
Comment: Ryan is always pleasant and is very knowledgeable. Its so convenient that he is a Notary, because none of the banks in the area can help you unless you are a customer.

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Name: J** M******
Date: 2017-08-16 20:38:16
Rating: 5
Comment: I was on my lunch break and in a big hurry to print and email paperwork to a company back east. Im new to the area so when I finally found the UPS store in Napa I only had 10 minutes to spare. Ryan the manager at the store realized how stressed I was and came to my aide. Ryan was kind and professional, and went out of his way to make sure I was a satisfied customer. I will bring all of my future business to this store! Thank you so much!

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Name: K**** C****
Date: 2017-08-11 21:38:04
Rating: 5
Comment: The staff is awesome! Very friendly and efficient. Always concerned about their customers needs and time. I highly recommend them.

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Name: B**** G********
Date: 2017-08-11 17:46:59
Rating: 5
Comment: Ryan was great. Extremely fast and courteous. Great place to get documents notarized.

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Name: D**** P******
Date: 2017-08-10 17:16:11
Rating: 5
Comment: Cannot give enough praise to this store. Have had my mailbox with them for over ten years. Great service!

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Name: M*** C*******
Date: 2017-08-08 20:42:50
Rating: 5
Comment: I have been using UPS in Napa and moved from the Jefferson St location.Ryan has been the best manager and continues to provide me the support with mail, shipping, and notary.

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Name: D***** C******
Date: 2017-08-02 21:24:58
Rating: 5
Comment: The crew here always provides outstanding service. The manager, Ryan, is always going above and beyond your expectations. I highly recommend this UPS Store. They have never let me down.

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Name: J**** L****
Date: 2017-07-28 22:20:47
Rating: 5
Comment: We rent a box here for our small business, and also recommend this location for our clients. Ryan, the manager, is always available to lend a helping hand. As one of the on staff notaries public, I also recommend this location for notary services, something that can be tough to find.The other staff members always present a happy face and good customer service. I would not hesitate to recommend this business for mail, print, shipping/logistics, or other UPS services.

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Name: N*** P*****
Date: 2017-07-28 04:22:13
Rating: 5
Comment: Always an easy transaction at the UPS store downtown Napa. Friendly staff and very helpful. Im in here a few times a month shipping stuff for my business and am always pleasantly satisfied with this store. A+

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Name: D**** S*****
Date: 2017-07-27 19:14:33
Rating: 5
Comment: After using 2 competitors in town... no comparison. Friendly, professional, accommodating, convenient and good people. Ive moved all of my personal and business services here and am very happy.

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Name: b**** l****
Date: 2017-07-24 18:00:23
Rating: 5
Comment: The UPS store on School Street is incredibly helpful every time I go in. They took the time to help me overcome technical difficulties of sending a document via my phone on the spot and saved me a trip back to the office. So glad this store is my local copy and shipping spot!

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Name: S**** L******
Date: 2017-07-19 05:03:08
Rating: 5
Comment: I received notary services at this UPS store, and Ryan provided excellent customer service. He spent extra time with me to make sure all my documents were in order and properly completed by both of us. Thank you, Ryan, for all your assistance and awesome service!!

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Name: I** C*****
Date: 2017-07-13 18:18:18
Rating: 5
Comment: We have been with the UPS Store for many years, by far the staff at this location, especially Ryan (manager) is incredible! Very helpful! Not sure what I would do without them...5 stars across the board!!!

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Name: E**** E****
Date: 2017-07-12 23:25:04
Rating: 5
Comment: Ryan and his staff are always helpful and smiling when i come in. I come in frequently to drop packages off and theyre always sure to get me in and out as fast as possible. They always make me feel like what i need is first priority and i really appreciate that. I would highly recommend this UPS store.

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Name: B*** W*
Date: 2017-07-08 23:54:27
Rating: 5
Comment: Awesome customer assistance every time! Thank you Ryan (notary) at downtown UPS. Longtime customer keeps me coming back. BW

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Name: M**** R********
Date: 2017-06-20 14:21:07
Rating: 5
Comment: I recently renewed my mail box service here... these guys are great! Super friendly, personalized service. The mailbox service is really convenient and theyre always helpful with any shipping questions

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Name: M*** B****
Date: 2017-06-12 20:47:02
Rating: 5
Comment: Amazing business operation, Ryan is amazing, knows us by sight and provides, service, service, service

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Name: M*** E***
Date: 2017-05-26 18:38:56
Rating: 5
Comment: Ive been a customer for over 10 years. Great service. Highly recommend.

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Name: B******* S******
Date: 2017-05-24 16:31:31
Rating: 5
Comment: Been using this store for years! They help our business in the slow season and help us especially in the heavy season. Never had a problem, only good service and smiles around there! Thanks guys!

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Name: A* M*******
Date: 2017-05-23 22:55:18
Rating: 5
Comment: I have done business with this specific UPS Store for the last several years including a subscription to one of their medium business mail boxes. I also use their shipping services. I have been very happy with their service, particularly that of Ryan, the store manager and Andrew one of the clerks. Ryan is customer service oriented and uses his initiative and knowledge of the business and their services to help me cut unnecessary costs, increase my business efficiency and in my quest for increasingly professional services. Andrew is also service oriented and like, Ryan, goes above and beyond to support their customers.In reading through some of the prior reviews, I was surprised to see some of the less flattering reviews but it is clear that not all the complaints can be attributed to the UPS store or their employees. When you are dealing with multiple shipping vendors with a high volume of mail and packages, there are bound to be some glitches. In the case of this UPS store that sure seems to be more the exception than the rule. I just renewed my mailbox at the store because of the professional service.

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Name: T**** B********
Date: 2017-05-11 01:20:33
Rating: 5
Comment: Thank you Ryan for you speedy Notary services. It was right on time!

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Name: C***** A******
Date: 2017-05-08 23:32:07
Rating: 5
Comment: Talk about an amazing UPS store! They went above and beyond to help me; they printed my shipping labels via email and taped my boxes. This may not sound like a big deal, but other stores Ive been to have charged me for using computers to print labels and even tape boxes. Not here, they take care of you!

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Name: t**** m*******
Date: 2017-05-03 19:45:50
Rating: 5
Comment: Thank you Ryan..you took all the guess work out of my legal documents. Youre the best!

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Name: M**** V*******
Date: 2017-03-23 22:32:02
Rating: 5
Comment: I love this store! As a stay home mom I dont have time to go shopping for clothes at multiple stores. I use Amazon prime to have clothes and shoes mailed to me and mail back what doesnt fit or what I didnt like. Amazon prime makes my life easy by free shipping and this UPS store makes my free returns the most pleasant experience I could ask for! I dont have a printer at home so I always email them copy of my return labels and they always have them ready for me. Yesterday was Presidents Day and I assumed that they were closed but they were not. I did email them my return labels the night before. Although I didnt come in they did not throw them away at the end of the day. I have actually received a call from Ryan, the store manager, asking if I still needed them. What an awesome curtesy on their behalf!

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Name: S******* H******
Date: 2017-03-23 21:23:28
Rating: 5
Comment: Andrew and Ryan are the absolute best!!! I use this UPS store frequently and could go on and on with positive feedback. I dont know what I would do without Ryan. He always says hello and greets me by name. Most importantly, as a new mom, it is extremely helpful during rainy days that Ryan offers to assist me out to my car to make everything easier. Now THAT is customer service!! Thank you guys so much!

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Name: J**** W******
Date: 2017-03-21 20:43:47
Rating: 5
Comment: Been a box holder for years. Ryan is a great manager & always so helpful. Andrew is also a great addition to the store. Thanks guys!!

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Name: V***** M* S*****
Date: 2017-02-22 18:49:48
Rating: 5
Comment: When I first needed a mailbox, I first looked into the post office and considered it for the cheaper cost. The long lines and crowds were a turn-off so i decided to try UPS for 3 or 6 months first. Ive been a customer now for about 2.5 to 3 years now and just renewed for another year. The main guy, Ryan, is always extremely helpful and take care of any package I send or receive. I even get a call when I get mail in so I dont have to stop by every day to check my empty box. A long as these guys keep doing what they do, Ill continue to keep doing business with them. Highly recommended.

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Name: L**** I*****
Date: 2017-02-20 17:40:17
Rating: 5
Comment: I love coming to this place! I always get greeted with great customer service and treated like a customer is suppose to be treated. Staff here is awesome, Ryan helped me and got me in and out in no time. He answered all my questions and he took great care of my package. Dont waste your time with FedEx, those guys gave me the run around and they couldnt answer my questions at all. I got over charged and my package never made it in time. I can always count on UPS to satify my needs. All the staff there is awesome and thank you guys for your hard work.

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Name: J
Date: 2017-02-16 23:14:35
Rating: 5
Comment: Friendly staff

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Name: G******* N******
Date: 2017-02-14 23:36:53
Rating: 5
Comment: My wife and I have had a mailbox at this UPS store for almost 2 years now. We are always greeted by very friendly associates every time either of us walk in the door. Most of the time we are greeted by name. It is always a great experience anytime we have to collect our mail as we are always asked if we can be helped with anything at all. The manager Ryan is probably one of the nicest people Ive ever spoken to and he is always on top of things. From giving us a call to let us know our box is a little full to giving us a heads up about our box renewal coming up. Ryan is extremely professional and one of the best customer facing personalities you ever want to engage with. All in all, the people at the store make the experience what it is and Ive enjoyed it! Thank you UPS Store and Ryan for always going above and beyond for us!

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Name: P******* G*******
Date: 2017-01-31 23:41:10
Rating: 5
Comment: I do the bulk of my shopping online and more often than not Im returning stuff that doesnt fit and every time Im in to use ups shipping, Ryan and his staff are fast friendly and knowledgeable. I dont even bother messing around with other shipping companies.