The UPS Store

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Name: J*** M*****
Date: 2023-10-31 18:47:54
Rating: 5
Comment: Great experience! I loved this UPS

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Name: R*** P*
Date: 2023-08-12 23:10:30
Rating: 5
Comment: Not too busy, clean store, great and fast service, reserved parking for customers, easy to get in and out.

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Name: E*** V
Date: 2023-08-02 00:54:59
Rating: 5
Comment: Reekin and Mauril are the best - always kind, professional, and quick. Thank you very much for making shipping/returns an easy process.

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Name: J*** C*********
Date: 2023-06-27 22:29:16
Rating: 5
Comment: Fast, helpful and great service

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Name: C**** N********
Date: 2023-06-04 21:25:17
Rating: 5
Comment: Leo was extremely helpful and professional. I will definitely be back for future needs.

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Name: D******* N*
Date: 2023-06-04 07:42:51
Rating: 5
Comment: Needed to print something for an interview. Kai was very friendly and helpful, sent me on my way and wished me luck. Thanks for the positive vibe!

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Name: R****** F**
Date: 2023-04-26 23:13:18
Rating: 5
Comment: I’ve come here multiple times and Reekin has been beyond wonderful every time with everything! I always come to this store.

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Name: T***** C********
Date: 2023-04-23 15:33:58
Rating: 5
Comment: All the staff at the store are super helpful. I have a disability and can’t always walk very well. I can get inside the store but as far as carrying what I need to ship out sometimes it’s impossible for me to do. Every time that has happened one of the guys will help bring the package in for me. There’s a UPS store about a mile from my house but I go to this store instead because the other store won’t help like these guys do. A kind gesture goes a long way in my book. That being said, these guys are a novel all to themselves. Thanks guys, you are truly the best.

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Name: j*********
Date: 2023-04-20 16:38:20
Rating: 5
Comment: This is definitely one of my favorite shipping centers. Everyone is always so nice and so helpful!

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Name: m*** f******
Date: 2023-04-19 07:51:06
Rating: 5
Comment: I havent had a bad experience. Customer service is much better than the Post Office.

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Name: K********
Date: 2023-04-15 17:10:49
Rating: 5
Comment: Really helpful and always nice. This is my preferred shipping drop off point

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Name: J***** R****
Date: 2023-03-24 22:39:27
Rating: 5
Comment: I was in and out of there in a record time of 16 seconds. Excellent service!

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Name: A*** Z******
Date: 2023-03-06 20:21:43
Rating: 5
Comment: Easy Peasy Lemon ah you know

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Name: A***** B******
Date: 2023-02-01 23:23:26
Rating: 5
Comment: Excellent customer service. Staff went above and beyond to make sure I didn’t have to go out of my way. Much appreciated!

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Name: l**** g*******
Date: 2023-01-30 18:57:36
Rating: 5
Comment: Love the staff and service here! Thank you!

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Name: V**** M****
Date: 2023-01-28 02:44:29
Rating: 5
Comment: Nice workers, packed amazon returns for me for free.

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Name: C****** C*******
Date: 2023-01-22 18:40:26
Rating: 5
Comment: This store is great! I bring Amazon returns here often and they are always so helpful and very efficient. They even packed my item for me that I forgot to bring packing material for at no extra charge. Highly recommend!

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Name: J**** D*******
Date: 2023-01-19 01:12:26
Rating: 5
Comment: Great store, friendly staff and very helpful.

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Name: S******* G R*******
Date: 2023-01-09 20:26:16
Rating: 5
Comment: Christian was patient as I had to get out a time sensitive shipment. He cares greatly about the customer having a super satisfactory experience. He should be commended for the composure he maintained while the lunch rush started. While learning, he made sure that everything was right! Thanks also to Sheri for considering any potential delays. Made for a great experience overall 😀

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Name: K*** A*******
Date: 2022-11-30 16:30:16
Rating: 5
Comment: It awesome, the workers are amazing

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Name: C**** H*****
Date: 2022-09-26 02:57:06
Rating: 5
Comment: I went in to return an Amazon item but printed the “Kohls” return label. The guy assisting me was super sweet and patient and walked me through canceling the Amazon return and then correctly requesting that return with UPS. There were a few people waiting in line and I offered to step aside while I figured it out but he said no ma’am don’t worry about that I’ll be happy to assist you! I also inquired about moving boxes and shipping my clothes because I’m moving out of state and he was kind enough to write down the cost and gave me some information on that as well.The service was just great with him and I could hear the girl next to him also assisting someone who seemed a little challenged and she was very kind and patient as well. Really good business! Thank you for helping me today.

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Name: S***** F*****
Date: 2022-09-24 00:41:01
Rating: 5
Comment: Shawn is the most thoughtful and uplifting UPS employee ever. He has helped me with returns, letters, boxes, gifts, you name it. He is the reason I come to this UPS and not the one closer to my house. Always smiling, always goes above and beyond. Thanks Shawn!

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Name: K**** R*******
Date: 2022-09-16 02:27:04
Rating: 5
Comment: I had the best experience on this place, I had to send some mail and I went to the post office and i was there 10 min prior to close ( I have a full time job and that was the only time I could go) despite being there early they were so slow and lazy mistreated me and have me the wrong information they and then they closed and didnt let me send my mail even though I got late because of their mistake i was so mistreated in there they were pure evil i was really bummed and almos cried so I decided to go to UPS because the stay open later I was reticent because they are known to be expensive but guess what? it cost me a 1/3 of what usually costs me on USPS thanks to Sean who was so caring and so intelligent who found me a much better solution to send my mail. also Sheri was super gracious and emphatized with my situation right the way. as soon as I walked the door it was a completely opposite vibe from USPS Sheri and Sean both are incredible human beings and welcomed me with a smile as soon as I walked on the door they both were super helpful and kind and they really felt bad for what I went through on the post office and they not only empathized with me but they also helped me all the way and helped me save money I only spend around $20 on UPS while on the post office it would have cost me almost $70! i want to thank you UPS for hiring amazing human beings like Sheri and Sean! Sean was a genius really he was very creative and he was the one thinking out of the box to save me around $50 and Sheri she was very knowledgeable too and very helpful but most of all she was so nurturing and kind to me I really love them! from now on I will NEVER go to USPS again! no one deserves to be treated like trash and be bullied that way. Even if it costs a little more, is worth it for our mental health to go to UPS where Sheri and Sean will treat you with kindness and respect and not lower your vibration on purpose like USPS did i highly recommend you to think about that when choosing between USPS AND UPS

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Name: J******* D*****
Date: 2022-08-30 18:05:32
Rating: 5
Comment: Always fantastic, fast service with super polite staff! Will make the extra drive to come to this store over the one on South Rosecrans.

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Name: R****** D****
Date: 2022-07-22 20:52:53
Rating: 5
Comment: Thank you! Thank you! Visiting from out of town, I needed something very dear to me to be shipped. The young lady who waited on me was very patient, explained every detail of the packaging and shipping and was very sensitive and respectful to my situation. I don’t remember her name but I remember the excellent service. And once the package arrived I could tell that the service didn’t end once I walked out the store. Kudos and a heartfelt thank you!!

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Name: P***** S*******
Date: 2022-07-21 23:38:00
Rating: 5
Comment: I came in with a huge logistical nightmare and needed to ship multiple things to multiple people and needed help in both determining the best way to ship everything but also putting everything into the packaging for shipping. Thankfully I went to the right place and Glen was just amazing in getting everything packed up and shipped out, and did it in record time with minimum involvement from me. I cant thank Glen enough for everything he did and would recommend anyone who needs assistance with their shipping needs go to this store because you will be well taken care of and you too will be impressed with the level of service you received.

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Name: R P
Date: 2022-07-20 19:25:32
Rating: 5
Comment: A+ Staff

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Name: T**** O****
Date: 2022-05-28 17:29:29
Rating: 5
Comment: Manuil & Reekin just spent 20 minutes expertly packing a TREADMILL for shipment and i cannot express how wonderful they are. So kind and patient and good at what they do! Give them a raise!!! Seriously…give them a raise.

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Name: S*** W****
Date: 2022-05-25 16:53:55
Rating: 5
Comment: Greeted with friendly service. Answered all my questions!

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Name: K****** S*****
Date: 2022-04-27 23:36:50
Rating: 5
Comment: I needed to return two dresses I had bought online and when I walked in a very nice gentleman helped me out and I was in the store for less than a minute! Very polite staff, no wait, and smooth return process!

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Name: Y******** F*****
Date: 2022-03-14 19:10:23
Rating: 5
Comment: Sheri was so good at helping me with my first notary, i walked in confused and she really made the process so smooth!

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Name: T** T****
Date: 2022-03-14 00:11:35
Rating: 5
Comment: This UPS store is great and what makes it great are its employees. I had a large, oversized package that I needed to return and Harmony and Venaya made the experience easy, even going the extra mile by helping me carry in the large item.Bring your business here, you wont be disappointed.

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Name: J**** T*****
Date: 2022-03-01 02:44:23
Rating: 5
Comment: Adrian helped me with my Amazon returnHe is the most adorable & helpful person & employeeHe wore a big smile the entire time & went above & beyond to ensure my return was taken care ofYou have a terrific employee!!!Thank you so very much Adrian!!!🤩💫✨

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Name: D***** P****
Date: 2022-02-24 17:42:04
Rating: 5
Comment: I do business out of this store often, they all go the extra mile. I would give them all a $1.00 raise to keep good people. 2-22

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Name: J***
Date: 2022-01-04 21:45:47
Rating: 5
Comment: Fast, nice, super helpful!

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Name: B**** D****
Date: 2021-12-17 23:55:33
Rating: 5
Comment: I visited during a holiday rush, but that didn’t stop the employee that helped me from being extremely kind and thorough! This visit alone makes me quite confident that I’ll be returning to a UPS for my shipping/mailing needs. I would highly recommend this location based on my experience!

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Name: A*** G****
Date: 2021-11-25 00:43:12
Rating: 5
Comment: Wonderful customer service each and every time I enter.

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Name: R*** W*****
Date: 2021-10-21 16:44:37
Rating: 5
Comment: Great location for printing! Postcards and flyers, quick turnaround

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Name: J***** L*
Date: 2021-08-27 20:20:55
Rating: 5
Comment: I have had such positive experiences at this UPS Store, which feels like an unusual thing to be able to say when it comes to anything shipping related. Ive come in multiple times with difficult, rushed, or very heavy shipments, and the staff has been nothing but patient and helpful. Even when they are clearly busy, they take the time to make me feel like theyre not rushing or annoyed at all. They even are great about making recommendations for saving a bit of money, which is always appreciated. Thank you UPS Store team!

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Name: J***** S*****
Date: 2021-07-23 21:38:31
Rating: 5
Comment: Very nice and the service was too notch.Yeah Baby

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Name: D******** M*****
Date: 2021-06-25 18:12:16
Rating: 5
Comment: Sheri & Jenaya were very professional and super efficient!The line was out the door 🚪 and they moved that line out the door on their way ! Thats great customer service ! Please acknowledge these employees who keep your business running well!

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Name: L*** G*******
Date: 2021-06-22 00:39:34
Rating: 5
Comment: Fantastic service. In addition to the package that I delivered to ups by amazone, the gentleman helped me wrap some that were for usps. (Thank you gentleman)

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Name: L******* L***
Date: 2021-05-17 04:11:33
Rating: 5
Comment: Fred & Sherry were sooooooo helpful. Someone ordered a giant artwork and I did not realize how expensive it was going to cost. It was 24x36x2 inches and I was told $75-100+ to get to Sacramento. I was so stressed because that was going to cut into my pay for the work. Luckily Fred helped me to figure out a better way. My little bro happened to be in town so he could drive it back, I gave gas $$, but I still needed a box but didnt want to pay $25 for a shipping box so I bought a moving box for $10. Fred helped me package it up while Sherry womanned the fort. Thanks so much!!!

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Name: S******** B****
Date: 2021-05-12 16:33:12
Rating: 5
Comment: Everyone I interact with here is always above and beyond kind, helpful, and generally just in a good mood! Its rare to find this, which is why I felt compelled to write a positive review. The man who works here (wish I knew his name) has the BEST attitude, always a smile on his face (yes I can tell, even with a mask on), and radiates happiness. Whatever you guys are doing, keep it up, it works! : )

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Name: S** J*** L**
Date: 2021-03-19 22:23:25
Rating: 5
Comment: This is my first google review and let me tell you, it will be worth it going here to help with packages. Fred seems be the manager and he is sooo friendly! Made my day packing up my package ready to ship! Will be going back!

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Name: C****** B******
Date: 2021-02-26 04:46:30
Rating: 5
Comment: We had the best customer service and satisfying experience at this UPS store. Jonathan has amazing service mentality. Not only with his service and incredible attitude but also with the e a most amazing culinary reference for dinner. It doesnt get any better than Jonathan.

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Name: B***** F********
Date: 2021-02-19 19:28:17
Rating: 5
Comment: This review is for Karen but also the rest of the team, I came in having to ship a large box with heavy computer equipment, a bit frantic about the price. Karen was extremely helpful in showing me the right options to make, that fit my price point. She kind, explained things thoroughly and gently. I highly recommend this ups location.

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Name: D** S
Date: 2021-01-17 11:57:19
Rating: 4
Comment: Lady was very nice & helpful.

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Name: A***** P*****
Date: 2021-01-10 22:06:36
Rating: 5
Comment: Super nice guy running the store today. Running around trying to get through all of the returns as quickly as possible

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Name: L***** B******
Date: 2020-12-17 22:46:19
Rating: 5
Comment: Great store covid prevention procedures in place GREAT EMPLOYEES

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Name: C****** D********
Date: 2020-11-26 17:43:24
Rating: 5
Comment: I dont ever write reviews but Fred was so kind and helpful! I had to give him 5 stars. He was friendly to every single person in there and super attentive to my boyfriend and I. Thank you Fred!!

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Name: T***** P*****
Date: 2020-11-23 21:47:47
Rating: 5
Comment: My wife and I came in on Sunday as we needed to get something notarized to send out. Fred was amazing and was so kind and hospitable to everyone that came in the store. Just wanted to leave a positive review as Fred is amazing at his job and he went above and beyond and went the extra mile for every person that came through the door while we were there - even so much as to offer colored pencils and paper to a child who was waiting with her father to fill out a form in line so she wouldnt get bored. Well done Fred and thank you for all that you do to spread kindness and joy during this time!

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Name: M******* B (*** B**********
Date: 2020-10-21 00:49:34
Rating: 5
Comment: Great store. Fred was extremely friendly, professional, and helpful. Most importantly, they dont close earlier than advertised!

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Name: M*** H******
Date: 2020-10-08 20:40:41
Rating: 5
Comment: Yes thank

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Name: I** R********
Date: 2020-05-31 20:53:43
Rating: 5
Comment: Always helpful

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Name: T** R******
Date: 2020-05-21 21:59:49
Rating: 5
Comment: These guys are awesome. Definitely my go to UPS store. Fred and Lena have helped me multiple times and they are always great and know exactly what to do. I have had to mail, notorize, and certify all kinds of strange documents including documents from Nicaragua and the US. Love these guys and thank you so much!

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Name: C**** B***
Date: 2020-05-06 22:27:43
Rating: 5
Comment: Great employees that provided excellent customer service!!

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Name: M***** R******
Date: 2020-05-01 21:20:42
Rating: 5
Comment: Super easy to do amazon returns. The people there are really nice and the store is clean. You can tell they take pride in their store and their customer service.

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Name: M*** K******
Date: 2020-04-17 23:03:16
Rating: 5
Comment: You will experience the best customer service here. I guarantee it

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Name: E*** K******
Date: 2020-04-13 23:40:46
Rating: 5
Comment: QUALITY SERVICE YALL. Made my day of quarantine fun just goin in.

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Name: C****** M***
Date: 2020-03-26 22:23:52
Rating: 5
Comment: Nicest staff ever. Walk out with a smile on your face from their genuine kindness.

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Name: C****** C*****
Date: 2020-03-26 20:27:13
Rating: 5
Comment: Friendly and fast everything you want una UPS store!

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Name: M** C******
Date: 2020-03-18 20:51:58
Rating: 5
Comment: Best possible service, warmth and efficiency. Take my money! 🤣

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Name: I*** S**********
Date: 2020-03-12 21:28:09
Rating: 5
Comment: Reviving the art of customer service, great experience every time.

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Name: D******* P
Date: 2020-03-10 19:11:28
Rating: 5
Comment: Ummmm... yes! These guys are so friendly and fun! Great customer service. Easily accomplished my goals. Done! 👌🏻

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Name: N***** T*****
Date: 2020-03-04 18:56:06
Rating: 5
Comment: Ive gone to this location several times since its opened and each time Ive gotten stellar service.Jason White helped with my Amazon return, a simple transaction but he made it memorable.

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Name: e***** j*****
Date: 2020-02-14 23:41:17
Rating: 5
Comment: Jason White is the best employee of any UPS store or any retail store Ive encountered in a VERY long time! He has a very positive attitude and made my day from the moment I entered the store! What a great person and excellent service!!

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Name: M**** G*****
Date: 2020-01-29 16:50:25
Rating: 5
Comment: I love this ups store. They are always completely helpful and are literally the best!

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Name: M**** H****
Date: 2020-01-04 16:11:46
Rating: 5
Comment: I purchased a box here in August 2018, and it one of the best decisions I’ve ever made. The staff is always friendly, helpful, and just awesome people. I look foreword to each visit. If you you’re looking for excellent customer service, this UPS store is the place! I would like to express my sincere thanks publicly.

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Name: E*** E*****
Date: 2019-12-10 17:31:13
Rating: 5
Comment: I came to this store with a very challenging shipment. They not only took the time to understand my needs and listen to my concerns, but they immediately started to pack my shipment so I could see the care they would take. Not only that but the store was busy at the time and multiple staff members took the time to assist me and to make me fell comfortable in the care they were taking with my request.I am happy to report that my entire shipment arrived as promised, in perfect condition, and packed expertly to ensure the safety of the contents. While I do not live near this store (I am out of state in Colorado) if I ever have any shipping needs in that area again I will not hesitate to use them again.If you have taken the time to read this far down on my post I guarantee you will not be disappointed by the service and care you receive!!

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Name: P**** B****
Date: 2019-10-07 14:42:18
Rating: 5
Comment: I wish I could leave more stars!! The customer service here is seriously the best. I honestly dont know how anyone can leave 1 STAR here because Ive never had a less than stellar experience here. Anyway, keep up the GREAT JOB!!!! Looking forward to coming back!!!

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Name: P*** B****
Date: 2019-07-09 00:18:53
Rating: 5
Comment: WOW!!! Best customer service ever. These guys had the overnight delivery wait for me for 30 min.

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Name: p*** f
Date: 2019-06-05 19:31:29
Rating: 5
Comment: Quick and cheaper than Amex!!

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Name: J** L*****
Date: 2019-05-17 15:28:34
Rating: 5
Comment: Super friendly. Super helpful. Honestly pleasantly-surprised. Usually you cant say as much for chain stores, etc. But the customer service is great.

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Name: S**** H*****
Date: 2019-03-05 05:54:19
Rating: 5
Comment: My favorite and I think the best UPS store in my area including Hillcrest and downtown/Market St. Everyone is so courteous, professional and so helpful! Last time I needed to print a shipping label for eBay but I have no printer and just expected to have to pay for my shipping but the associate said I could forward the email to the store and he would print it for me so I didnt have to pay for the shipping! Super happy! Thanks for the great customer service, 5- stars!

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Name: S*** S***
Date: 2018-08-07 05:30:47
Rating: 5
Comment: The staff is INCREDIBLE here!! Seriously the best customer service every. single. time. Theyre friendly, knowledgeable, patient and thorough. Theyve gone the extra mile for me multiple times and I see them so it for others. Theres multiple locations closer to me (which are good/ok), however, I look forward to trekking across town to use this place!

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Name: K W
Date: 2018-07-21 19:33:34
Rating: 5
Comment: Cory was awesome! He was pleasant and efficient.

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Name: R*** L***
Date: 2018-06-15 18:46:17
Rating: 5
Comment: Had a pleasant experience while shipping a birthday gift to my daughter in New York .. Store was very clean and the employee that helped me, I believe her name was Lina was simply amazing will definitely ship from this location in the future....

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Name: K**** F****
Date: 2018-05-16 00:42:53
Rating: 5
Comment: SUPER friendly and helpful!

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Name: S***** M*******
Date: 2018-04-20 22:46:04
Rating: 5
Comment: This place is great! Cory was super friendly and helpful with shipping a rather big package! Will be back :)

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Name: C****** M*********
Date: 2018-04-07 18:52:30
Rating: 5
Comment: Friendly people, no question asked and they give AWESOME opional to save...👍👍

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Name: M***** C*******
Date: 2018-03-21 02:20:03
Rating: 5
Comment: Very good customer service by Corey! They printed out a shipping label for me and made sure my package was sealed up before shipping.

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Name: L**** G*******
Date: 2018-01-12 17:42:28
Rating: 5
Comment: Friendly and highly reliable staff! I had to ship a fragile item to another country - the staff helped me track the item every step of the way and followed up with timely calls when customs needed extra information. The item arrived before expected in excellent condition. Outstanding customer service!

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Name: C*
Date: 2017-11-08 02:06:47
Rating: 5
Comment: Stopped in for Notary. Fast, friendly, efficient.

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Name: E******** T*****
Date: 2017-09-29 18:03:41
Rating: 5
Comment: Super helpful and friendly to help us deal with complicated issues

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Name: M**** G******
Date: 2017-07-27 17:13:58
Rating: 5
Comment: The hubby and I just landed in San Diego and needed a notary asap for a work document that needed to be sent out. The owner, Burk and assistant manager Lina were so helpful and efficient. They were so accommodating to our children as well, giving them free office supplies to keep them busy. If we lived here we would have this as our permanent store.

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Name: j*** s*****
Date: 2017-07-23 20:39:47
Rating: 5
Comment: I had a really large and challenging print job and these guys were amazing! Shipping too! I wouldnt ever go anywhere else!

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Name: L**** D*****
Date: 2017-07-23 19:49:06
Rating: 5
Comment: Love the quality and the sharpness of my fliers and brochures!The staff is friendly and ready to serve! I emailed three different orders, and the jobs came out better than expected and on time!

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Name: D**** B*****
Date: 2017-07-23 18:58:59
Rating: 5
Comment: The best customer service of any ups store Ive been to.

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Name: J**** S****
Date: 2017-07-23 18:47:16
Rating: 5
Comment: This store was absolutely amazing, I was surprised to find out that after being open for only about a week they already have full time notaries on staff open to close, which is very convient with my work being right down the street.

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Name: S******** S****
Date: 2017-07-23 18:46:53
Rating: 5
Comment: So in the effort of helping business that I think are Doing it right I am posting the same review here that I posted on YelpI went in to ship a package. I had them pack it becuase I was shipping a a few picture frams and a vase, and wanted to make sure it all got there in one piece. Happy to report that it did in fact make it to NJ as promised and in one piece :-)The staff was super helpful and friendly. Glad this place is now opened, Ill definitely be back!thanks!

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Name: C***** J****
Date: 2017-07-23 18:13:28
Rating: 5
Comment: I shipped 2 packages to the east coast and the staff was very friendly and helpful. they got my packages there safe and quickly. They had easy parking reserved right in front which made it easy to bring my boxes in. overall a great store

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Name: J*** N**** (*********************
Date: 2017-07-21 17:06:01
Rating: 5
Comment: There is a notary on staff at all times always parking in the front and great smiles when you walk in the door!!!

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Name: G** A****
Date: 2017-07-19 18:59:36
Rating: 5
Comment: Glad this place is now open! So convenient, no more driving all the way over to PB!!